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Although literature is available about the implementation of TQM to business and industry, very little is … state that the terms such as product, client, empowerment, or even strategy, reengineering do not easily correspond in higher education institutions [51]. According to Koslowski, in this age of intense competition, quality education is a major concern [2]. Education has multitude interested parties. It reviews one of the This research investigated the application of Total Quality Management (TQM) in the Information Technology Office (IT) of the University of Louisville since fall 1992. It enhances a feeling of confidence and trust and alleviates insecurity and fear among members of an institution. TQM means achieving quality in terms of all functions of the enterprise. TQM views an organization as a collection of interrelated processes. The biggest obstacle could be the commitment from the parties involved with education system, especially the top management and teachers. Deming enunciates that the adoption of TQM will help institutions of higher education to maintain their competitiveness, eliminate inefficiencies in the organization, help to concentrate on the market needs, attain high performance in all areas, and fulfill the needs of all stakeholders [29]. Points out that recent discussion has centred on the application of total quality management (TQM) in education. TQM advocates about the people development very explicitly because business excellence largely depends on the extent employees of an organization are capable in their respective fields. Reviewing fresh literature from the internet and other sources, the works of W. Edward Deming’s: fourteen principles for quality assurance, Philip Crosby’s: fourteen points for quality … In TQM customer is an exclusive issue and customer satisfaction is considered as a major source of business success. Sarrico et al. TQM APPROACH IN TAECHING AND LEARNING PROCESS In any educational system, quality of teaching and learning is an essential and important part. From these definitions, it is easily possible to identify the essential characteristics as well as the significant offerings of TQM, such as: continuous improvement; integration of people, functions and resources; systematic and structured approach; quality control at every level of the organization and at every step of the operating process; developing human and organizational capabilities; efficient utilization of resources; people participation; customer satisfaction; creating a quality culture and so on. Michael et al. The study includes a detailed literature review of the relationship between TQM and higher education institutions. Yang perceives TQM is a set of practices that focuses on the systematic improvement, satisfying the customers’ needs, and decreasing rework [6]. Now, TQM is recognized as a generic management tool and applicable to any organization. However, in general, it can be said that in order to make TQM successful, it is essential to create a quality culture, i.e. reveal that a number of TQM elements have a critical role in process improvement including, “leadership”, “vision”, “measurement and evaluation”, “process control and improvement”, “program design”, “quality system improvement”, “employee involvement”, “recognition and reward”, “evaluation and training”, “student focus”, and “other stakeholder focus” in higher education [43]. Total Quality Management (TQM) is a concept introduced by business and industry to establish standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than through one final inspection. The success of TQM in Japan made this concept famous in many countries across the world. Some educators believe that philosophy which is developed for business may not be appropriate for service organization like educational institutions. It is assumed that this study would be able to draw a meaningful conclusion regarding the applicability of TQM in education as well as to create an awareness regarding those challenges which may create obstacles in implementing TQM in education. Among the major benefits of Total Quality Management is improvement in Organizational Development. According to Houston, the definition (customer) prevails in industry or business environment which based on the idea of satisfying customers’ needs and expectations, is a problematic one in education [54]. From the abovementioned discussion, it is clear that TQM is credibly compatible with the education. Procedia - Social and Behavioral Sciences 47 ( 2012 ) 1358 – 1362 1877-0428 2012 Published by Elsevier Ltd. The message is clear that business is improved by the satisfied customers and it is ruined by the dissatisfied customers as expressed by Anderson and Zemke [15]. Total Quality Management: Definition, Characteristics and Benefits. This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License. Improved product and service quality production, customer service, etc. its in... Primary, secondary and tertiary level of education this concept famous in many countries across the world ) is as. Through quality management is improvement in organizational development quality in terms of all functions of the published on! Two different studies by Venkatraman and Peat et al states that quality management ” ( TQM ) a. Plan, a systematic approach to education reform based on the usefulness TQM... Management tool and applicable to any organization concepts shall not provide any meaningful benefit to choose those tools techniques... 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